Evergreen has a new opportunity for a Front of House-Lead to join our Culinary Services team! Our Front of House Lead is responsible for overseeing operations in our dining venues to ensure a top-notch experience, for residents and guests, while building strong customer relationships.

We welcome your input in creating new menus, drink specials, special event ideas, and more. A collaborative environment awaits!

This is a full-time position with benefits package, 40 hours per week, 11:00 a.m. to 7:30 p.m. Work on every other weekend and holiday is required. Compensation is $17 to $19 per hour with potential annual wage increases.

Weekend shift differential is $2 per hour!

We offer many benefits which include health, dental, and vision insurance, paid vacation and sick time, complimentary meals, access to fitness and aquatics facilities, and more.

What you will do:

• Oversee day-to-day front-of-house operations in the restaurant, bar, and catering areas, including guest arrival to departure, managing reservations, and maintaining the cleanliness of the area.
• Conduct training sessions for front-of-house staff on safe practices, departmental protocols, and exceptional customer service.
• Assist in ordering and procurement processes.
• Support Servers and Bartenders during service.
• Address feedback from residents and customers promptly and professionally, handling unexpected situations with a proactive approach.
• Collaborate with back-of-house staff to ensure food quality and presentation standards are met.
• Participate in leadership meetings within the department.

Skills for success:

• Leadership: The ability to lead and motivate a team effectively.
• Customer Service: Excellent interpersonal and customer service skills to ensure guest satisfaction.
• Communication: Strong verbal and written communication skills to interact with both guests and staff.
• Problem-Solving: The capacity to identify issues, develop solutions, and implement them efficiently.
• Flexibility: A willingness to work a flexible schedule, including evenings, weekends, and holidays, as hospitality roles often require it.
• Detail-Oriented: A keen eye for detail to maintain high standards in service, cleanliness, and operations.

Qualifications:

• - 18 years of age.
• - 1 year of leadership experience.
• - Excellent customer service skills.
• - Previous experience in serving, restaurant, or bartending roles is required.
• - Prior experience in Senior Living settings is preferred.